Fitting a pair of boots can be quite a task. We have two types of boot customer. The one who knows what they want and the one who is feeling discomfort, or pain, and just isn’t happy with their footwear. Right off the bat, we ask you what kind of boot you are looking for, so we can be useful to you. Hopefully we have them in stock. If we don’t we will get them for you, no matter what they are, as long as they are available.
We were trained to fit boots by master boot fitter, Phil Oren. Phil’s proprietary system involved taking detailed measurements and filling out a Fit Card. The measurements led to a recommended boot type, size, and the necessary modifications. While Phil’s system is the best boot-fitting system in the world, we found over time that our customers didn’t have “all day” to receive this much service, so we took what we learned from the Master and developed a process that suits the customer visiting our store.
We find it takes about 30-45 minutes to properly fit boots to those wanting the service. The most important thing is to validate the shoe size. We do this with an athletic shoe first. Then we size you with boots whose fit we trust. Whether your need is for a serious pair of back-packing boots, light hikers, work shoes and boots for any need, we will fit you properly, using the five cultures we feel are important to completing the service.
